Return Policy & Refunds

Finished pieces, DIY Kits, De-Stash Items, and Supplies:

If your order has been lost in the mail, I will work with you and the post office to find a solution.  Once the item leaves my possession I cannot be held responsible for the post office's handling.  If your item went priority mail, there will be insurance on your package - where a claim can be filed for reimbursement. 

If you are missing an item in your order, please contact me so I may get your missing item to you. 

if your order says it was delivered, but it is not on your door step - (and it was sent to the correct address) you will need to work with the post office to track your order down.  

Custom Orders

I do not offer refunds on custom orders due the reason as it is custom. Please let me know what the problem is with your order and I will do what I can to make it right with in reason.